At Fast Mobile Proxy, we are committed to providing our customers with the best possible service. However, we understand that there may be circumstances where you need to request a refund. Our refund policy is designed to be fair and transparent, ensuring that your experience with us is satisfactory.
If you experience any technical issues with our proxies that we are unable to resolve, you may be eligible for a refund. Please contact our customer support team to troubleshoot any problems before requesting a refund.
If you cancel your subscription within 30 days of the initial purchase and have used less than 20% of the allocated bandwidth, you may be eligible for a partial refund.
If you have not used our service after purchase, you can request a full refund within 30 days of the purchase date.
Refund requests made after 30 days from the purchase date are not eligible for a refund.
Payments for any services made with any cryptocurrency are not eligible for a refund.
If your account is suspended or terminated due to a violation of our Terms of Service, you will not be eligible for a refund.
To request a refund, please follow these steps:
Contact Support: Reach out to our customer support team via our Contact Form or through our live chat on the website. Provide your account details and a brief explanation of the issue.
Investigation: Our support team will investigate your request and may ask for additional information or troubleshooting steps to resolve the issue.
Approval: If your refund request is approved, we will process the refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
Partial Refunds: In cases where a partial refund is granted, the amount will be prorated based on the usage and time remaining in the subscription period.
Processing Time: Refunds may take up to 10 business days to appear on your statement, depending on your bank or payment provider.
Exchange Policy: We do not offer exchanges for different services or subscription plans. If you wish to switch to a different plan, please cancel your current subscription and purchase the desired plan.
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure that your experience with Fast Mobile Proxy is positive.
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